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The only reason our business survived was because we were 100% transparent with both platforms through our business history and both companies had already learned to know and trust us, so when we told them we were taking full responsibility and working towards resolving the situation for the buyers’ satisfaction – we were actually trusted to do so. We got more than 50 eBay and PayPal claims opened against us within a matter of days. Quite the opposite.Ī few years ago we experienced one of our most horrific eBay fails when the Chinese mail system lost some $20,000 worth of our packages. If you’re a legitimate business, you should not worry about sharing your info with eBay / PayPal or any other service that requires TRUST building. Now, some guides out there will encourage you NOT to follow eBay’s instructions, and not to send any identity verification docs, claiming these are sophisticated traps, set to gather information about you so that eBay can better close its gates from you, making sure they can easily identify you if you ever try to open another eBay account. EBay education page regarding the correct way to sell authentic items